By booking an appointment or using the services of Lessa Beauty Salon, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and Lessa Beauty Salon.
1 Booking & Deposit
- All appointments require a 50% deposit paid via M-Pesa at the time of booking to secure your slot.
- The remaining balance is due on the day of your appointment before services commence.
- Your booking is only confirmed once the M-Pesa deposit has been received and your transaction reference code has been submitted.
- Deposits are processed in Kenyan Shillings (KES). The exact amount shown at the time of booking applies.
- Lessa Beauty Salon reserves the right to cancel unconfirmed bookings after 2 hours of the scheduled appointment time if no deposit has been received.
2 Cancellations & Refunds
- Cancellation with 24+ hours notice: Your deposit may be transferred to a rescheduled appointment. No cash refunds are issued.
- Cancellation with less than 24 hours notice: The deposit is forfeited and cannot be transferred or refunded.
- No-shows: If you fail to arrive without prior notice, your deposit is forfeited in full.
- Salon cancellations: In the unlikely event that Lessa Beauty Salon cancels your appointment, you will receive a full deposit refund via M-Pesa within 24 hours, or the option to reschedule at no additional cost.
3 Rescheduling
- Appointments may be rescheduled free of charge with a minimum of 24 hours notice.
- Rescheduling is subject to availability and cannot be guaranteed.
- Same-day rescheduling requests may incur a rescheduling fee at the salon's discretion.
4 Punctuality & Late Arrivals
- Clients are expected to arrive on time for their scheduled appointment.
- Arrivals more than 30 minutes late will incur a KES 200 late fee, payable before services commence.
- Arrivals more than 45 minutes late may result in rescheduling of the appointment, at the stylist's discretion, without entitlement to a refund of the late fee.
5 Services & Pricing
- All prices displayed on the website are inclusive of products and labour unless otherwise stated.
- Prices are subject to change without prior notice. The price confirmed at the time of booking applies to that appointment.
- Additional charges may apply for hair length, thickness, or complexity beyond the standard service description.
- The salon reserves the right to decline services it deems unsafe, inappropriate, or outside its scope of expertise.
6 Photography & Marketing Consent
- Lessa Beauty Salon may photograph or record clients during or after their appointment for marketing purposes.
- By ticking the consent checkbox at booking, you grant Lessa Beauty Salon a non-exclusive, royalty-free licence to use your likeness on social media, the website, and other marketing materials.
- Your full name will not be published without separate written consent.
- You may withdraw photography consent at any time by contacting us directly. Previously published content may not be retroactively removed from third-party platforms.
- Photography consent is entirely optional and does not affect service quality.
7 Health, Safety & Allergies
- Clients are responsible for disclosing any known allergies, skin conditions, or sensitivities prior to their appointment.
- Lessa Beauty Salon accepts no liability for adverse reactions resulting from undisclosed allergies or pre-existing conditions.
- The salon reserves the right to refuse service if a client's scalp or skin condition presents a risk to the client or staff.
8 Privacy & Data
- Personal data collected during booking (name, phone, email) is used solely for appointment management and is stored securely on Google Firebase.
- We do not sell, rent, or share personal data with third parties for marketing purposes.
- You may request access to, correction of, or deletion of your data by contacting us directly.
9 Conduct & Right to Refuse Service
- Lessa Beauty Salon is committed to providing a safe and respectful environment for all clients and staff.
- Any form of harassment, abusive language, or threatening behaviour will result in immediate termination of the appointment without refund.
- The salon reserves the right to refuse service to any individual at its sole discretion.
10 Liability & Dispute Resolution
- Lessa Beauty Salon strives for the highest standards of service. However, results may vary based on individual hair type, condition, and history of chemical treatments.
- Any service-related concerns must be raised within 48 hours of the appointment to be eligible for review or remedy.
- Our liability is limited to the value of the service provided. By using our services, you expressly waive any claim against Lessa Beauty Salon for indirect, consequential, incidental, or special losses, including but not limited to loss of income, reputational harm, or emotional distress arising from any service rendered or any other consent given if withdrawn in future.
Lessa Beauty Salon expressly reserves all legal rights available under Kenyan law, including the right to pursue civil and/or criminal proceedings against any individual who engages in fraudulent transactions, chargebacks without basis, misrepresentation, defamation, or any conduct causing financial or reputational harm to the business. Any disputes shall be subject to the exclusive jurisdiction of the courts of the Republic of Kenya.
11 Amendments
Lessa Beauty Salon reserves the right to update these Terms and Conditions at any time. The current version will always be available on this page. Continued use of our services constitutes acceptance of any revised terms.
12 Contact
- 📍 Baringo Road, Kahawa Sukari, Nairobi, Kenya
- 📱 WhatsApp / Phone: +254 788 788 984
- 🌐 lessabeauty.co.ke